Terms of Service

1. About these terms

Aligneazy Healthcare Private Limited operates Aligneazy Portal for registered partner dentists and authorised staff. These terms govern use of the portal for case submissions, file exchange, treatment-plan reviews, approvals, payments and dispatch tracking. By using the portal, you agree to these terms. If you do not agree, stop using the portal and contact aligneazy@gmail.com to discuss any open case or account.

2. Accounts and authorised access

Use only an account assigned or authorised for you. Provide accurate professional and contact information, keep it current, protect sign-in codes and case-file links, and notify us promptly if you suspect unauthorised access. Do not share access with unauthorised people or attempt to view another dentist’s cases. Access is limited by the account’s assigned role.

3. Professional and clinical responsibilities

The portal supports professional case management and is not a substitute for examination, diagnosis, informed consent or a treating clinician’s judgement. Treating dentists remain responsible for verifying patient information, assessing suitability, reviewing treatment plans before approval, communicating with patients and monitoring treatment. Portal status messages are not clinical advice or a guarantee of a treatment outcome. Do not use the portal for emergencies.

4. Patient information and uploaded files

Submit only information relevant to a case that you are authorised to share. Obtain required patient permissions, including appropriate parent or guardian authorisation where applicable. Check that files and instructions are accurate, complete and associated with the correct patient. Do not upload malicious, unlawful or unrelated material.

You retain rights you hold in submitted material. You authorise Aligneazy and the service providers involved in operating the portal and fulfilling the case to store, process and share that material only as needed for those purposes and as described in the Privacy Policy.

5. Cases, approvals and delivery

Review case details, quotations and treatment plans carefully before submitting or approving them. Contact us promptly to correct errors or request changes. Submission alone does not confirm a particular price, production schedule or delivery date. Case-specific written quotations, confirmations and agreements govern the agreed scope and commercial commitments. A change requested after approval may need a revised quotation or schedule agreed with you.

6. Payments, cancellations and refunds

Review the amount and case reference before making a payment. Online payments are processed through Razorpay and are subject to the payment provider’s applicable terms. Payment status may depend on confirmation from the provider. Contact us about a duplicate charge, failed payment or status discrepancy.

Cancellation, refund, replacement and revision requests are assessed under the applicable written case agreement and applicable law. These portal terms do not introduce a fixed refund deadline, cancellation charge, product price or additional warranty. Contact aligneazy@gmail.com with your case or payment reference; do not send full card details or sign-in codes.

7. Service communications and external providers

The portal uses email for sign-in codes and operational communications such as case updates, approvals and payment information. Keep your registered address current and check the portal for the latest case status; email delivery is not guaranteed. Hosting, storage, email and payment services depend on external providers, whose applicable terms and privacy policies also govern their services. Connecting or revoking a Google account is controlled by its authorised owner.

8. Acceptable use and portal materials

• Do not bypass security controls, misuse payment links, impersonate another person or interfere with the service.
• Do not copy or distribute confidential patient, dentist or business information without authority.
• Respect the intellectual-property rights in portal software, branding, treatment materials and third-party content. Access does not transfer ownership of those materials.

9. Availability and access restrictions

Maintenance, connectivity problems or provider outages may interrupt access. We do not promise uninterrupted or error-free operation. Contact us directly for time-sensitive case issues. We may restrict access to address security risks, misuse or account eligibility, with notice where practicable. Restricting access does not automatically cancel existing case obligations or delete records required for legitimate operational or legal purposes.

10. Applicable rights and disputes

These terms do not exclude statutory rights or obligations that cannot lawfully be excluded. They do not replace a separate signed agreement for a case or establish a new arbitration requirement, exclusive court venue or financial liability cap. If an issue arises, contact us with relevant non-sensitive details so that we can investigate and seek a resolution. Unresolved matters remain subject to applicable law.

11. Updates and contact

Changes to these terms will be published on this page with a revised date. Updates do not by themselves change an already agreed case quotation or override mandatory legal rights. For questions about these terms or the portal, contact Aligneazy Healthcare Private Limited at aligneazy@gmail.com.